Privacy Policy

Last updated: June 1, 2025

1. Introduction

Volta ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our charging stations, mobile application, website, or any other services provided by Volta (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Contact information (name, email address, phone number, postal address)
• Account information (username, password, security questions)
• Payment information (credit card details, billing address)
• Vehicle information (make, model, license plate, VIN)
• Charging preferences and history
• Communications with us

2.2 Automatically Collected Information

When you use our Services, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (GPS, WiFi access points, cell towers)
• Charging session data (duration, energy consumed, location)

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing payments and managing your account
• Communicating with you about our Services
• Sending you technical notices, updates, and support messages
• Responding to your comments, questions, and requests
• Monitoring and analyzing trends, usage, and activities
• Detecting, preventing, and addressing fraud and technical issues
• Complying with legal obligations

4. Sharing of Information

We may share your information with:

• Service providers who perform services on our behalf
• Business partners with whom we jointly offer products or services
• Law enforcement or other government agencies as required by law
• Other parties in connection with a company transaction

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing of your personal information
• Data portability
• Objection to processing

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@volta-charging.com
Address: Volta Holding s.r.o., Hartigova 2747/99, 13000 Praha 3, Česká republika